Auto Collision CSR & Admin Specialist — Great Benefits

Holdings LLC; Milwaukee (WI); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Annual PTO

Paid parental leave

6 paid holidays

Health, dental, vision insurance start

401(k) with match

Short-term disability & life insurance

Continuing education opportunities

Safety glasses provided

Uniform stipend

Daily pay option

Job summary

Gerber Collision & Glass in Milwaukee is hiring a Customer Service Representative to deliver an exceptional customer experience during vehicle repair processes. You will manage relationships with customers and insurance partners while providing comprehensive administrative support to the Repair Facility Team.

The role requires strong multitasking, attention to detail, and excellent communication. A valid driver's license and customer service experience in an auto body environment are preferred;

Qualifications

• High School Diploma or GED
• Minimum: 1 year experience in a similar role
• Preferred: 1 year in an auto body or similar work environment including previous customer service experience

Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan
• Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting
• Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation to disassemble vehicles for repairs
• Prepares RO (repair order) work packet consisting of QC check list, work order, parts list and windshield tag used to record indicators -R (rental)-NR (no rental)-G (Gerber pay)
• Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type
• Confirms car rental information and updates CCC One with rental car usage information
• Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One

Skills

Multitasking

Attention to detail

Communication skills

Sales drive

Customer service

Education

High School Diploma or GED

Tools

CCC One

ARMS

Daily Demand Capacity Planner

Job description

Gerber Collision & Glass in Milwaukee is hiring a Customer Service Representative to deliver an exceptional customer experience during vehicle repair processes. You will manage relationships with customers and insurance partners while providing comprehensive administrative support to the Repair Facility Team.

The role requires strong multitasking, attention to detail, and excellent communication. A valid driver's license and customer service experience in an auto body environment are preferred;