Auto Collision Center: Customer Advocate & Scheduler

Caliber; Riverside (CA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical, dental and vision from day 1

Weekly pay & overtime

Vacation & holidays accrual

Career growth opportunities

Production shop experience

Job summary

Caliber Collision is seeking a Customer Service Representative at our Riverside service center to greet customers and deliver extraordinary service, monitor workload, and coordinate Rental Car/Tow providers for a one-stop experience.

You will need 1+ year of customer-facing experience, strong communication, and the ability to work with multiple software systems in a fast-paced environment. Earn up to $18–$21 per hour with weekly pay and opportunities for career growth.

Qualifications

• 1+ year of experience in a customer-facing environment.
• Strong verbal and written communication skills.
• Ability to navigate multiple software systems (e.g., MS Office).

Responsibilities

• Greet customers and provide extraordinary service.
• Monitor work volume and raise load-level requests when needed.
• Coordinate Rental Car/Tow providers for a one-stop experience.
• Maintain knowledge of insurance partner requirements for authorizations and billing.

Skills

Effective verbal and written comms

Multi-system navigation

Prioritization in fast-paced env

Customer service orientation

Collaborative teamwork

Job description

Caliber Collision is seeking a Customer Service Representative at our Riverside service center to greet customers and deliver extraordinary service, monitor workload, and coordinate Rental Car/Tow providers for a one-stop experience.

You will need 1+ year of customer-facing experience, strong communication, and the ability to work with multiple software systems in a fast-paced environment. Earn up to $18–$21 per hour with weekly pay and opportunities for career growth.