Auto Collision Center: Customer Experience Specialist

Caliber; Richmond (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits from day one

Dental benefits from day one

Vision benefits from day one

Weekly pay

Overtime eligibility

Paid vacation

Career growth

Hands-on shop experience

Job summary

Caliber is seeking a Customer Service Representative at our Richmond Service Center to greet customers and provide extraordinary service while coordinating load levels and working with rental car and tow partners. The role requires strong communication, multi-tasking, and a customer-first mindset in a fast-paced shop environment.

Ideal candidates have at least 1 year in a customer-facing role, proficiency with MS Office, and the ability to navigate insurance partner requirements regarding

Qualifications

• 1+ year of experience in a customer-facing environment.
• Excellent verbal and written communication skills.
• Proficient with Microsoft Office Suite.
• Ability to handle multiple priorities in a fast-paced setting.
• Strong customer service orientation.

Responsibilities

• Greet customers and provide exceptional service.
• Monitor center workload and recommend load level adjustments.
• Coordinate rental car and tow company services to provide a one-stop experience.
• Maintain knowledge of insurance partner requirements for authorizations, billing, and load level processes.
• Collaborate with team in a production shop to support operations.

Skills

Verbal communication

Written communication

Multitasking

Customer service mindset

Team collaboration

Tools

Microsoft Office Suite

Job description

Caliber is seeking a Customer Service Representative at our Richmond Service Center to greet customers and provide extraordinary service while coordinating load levels and working with rental car and tow partners. The role requires strong communication, multi-tasking, and a customer-first mindset in a fast-paced shop environment.

Ideal candidates have at least 1 year in a customer-facing role, proficiency with MS Office, and the ability to navigate insurance partner requirements regarding