Customer Experience Specialist - Auto Collision Center

Caliber; Poway (CA); On-site; USD 51,577,000 - 57,308,000; Full time

Benefits offered by this job

Medical, dental, vision from day one

Weekly pay

Overtime eligibility

Paid vacation & holidays

Career growth opportunities

Job summary

Caliber Collision is seeking a Customer Service Representative in Poway to greet customers and deliver outstanding service while coordinating rental car arrangements and understanding insurance partner requirements.

The role supports center load management, strives for a smooth customer experience, and emphasizes teamwork in a fast-paced environment. Eligible benefits begin day one, with weekly pay and opportunities for growth within the network.

Qualifications

• 1+ years of experience within a customer facing environment.

Responsibilities

• Greet customers and provide extraordinary service to internal and external customers.
• Monitor center workload and recommend load level adjustments as needed.
• Coordinate Rental Car/Tow companies to deliver one-stop service for customers.
• Maintain knowledge of insurance partner requirements for authorizations, billing and load level processes.

Skills

Verbal & written communication

Software proficiency

Prioritization in fast-paced env

Customer service orientation

Team collaboration

Tools

Microsoft Office Suite

Job description

Caliber Collision is seeking a Customer Service Representative in Poway to greet customers and deliver outstanding service while coordinating rental car arrangements and understanding insurance partner requirements.

The role supports center load management, strives for a smooth customer experience, and emphasizes teamwork in a fast-paced environment. Eligible benefits begin day one, with weekly pay and opportunities for growth within the network.