Auto Service Center: Customer Experience Pro

Caliber; Matthews (NC); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Benefits from day one

Overtime pay

Paid vacation

Career growth

Production shop experience

Job summary

Caliber Collision is seeking a Customer Service Representative to greet customers and deliver extraordinary service. You will monitor work volume, assist with load level requests, and coordinate Rental Car services to provide a one-stop experience for customers while leveraging knowledge of insurance partner requirements.

The role emphasizes friendly communication, proficiency with multiple software systems, and the ability to thrive in a fast-paced, collaborative environment.

Qualifications

• Effective verbal and written communication skills.
• Ability to navigate multiple software systems such as Microsoft Office Suite.
• Work through competing priorities in a fast-paced environment.
• Provide personable, friendly customer service to internal and external customers.
• Ability to work in a collaborative environment.

Responsibilities

• Greet customers and deliver exceptional service.
• Coordinate load level and center work volume with team.
• Assist with scheduling and coordinating Rental Car services.
• Support billing and authorization processes for insurance partners.

Skills

Communication skills

Microsoft Office

Multi-tasking

Customer service

Teamwork

Tools

Microsoft Office Suite

Job description

Caliber Collision is seeking a Customer Service Representative to greet customers and deliver extraordinary service. You will monitor work volume, assist with load level requests, and coordinate Rental Car services to provide a one-stop experience for customers while leveraging knowledge of insurance partner requirements.

The role emphasizes friendly communication, proficiency with multiple software systems, and the ability to thrive in a fast-paced, collaborative environment.