Auto Claims Trainee — Path to Independent Resolution

Travelers; Hartford (CT); On-site; USD 43,000 - 71,000; Full time

Benefits offered by this job

Health Insurance

401(k) matching

Paid Time Off

Wellness programs

Volunteer encouragement

Job summary

Travelers in Hartford, CT, is seeking an Associate Claim Rep, Auto Express, to begin with comprehensive training in claim handling, customer service, and policy interpretation. You will work with experienced claims professionals to develop skills needed to manage personal automobile and property damage claims, with frequent customer interactions via phone and written communications.

The program typically lasts 8–12 months; upon completion you’ll be prepared for independent claims handling and

Qualifications

• Bachelor’s degree required; internship or work experience in customer service or insurance.
• Willingness to obtain active adjuster license as required by state law.
• Proficient in Microsoft Office; willing to learn claims management systems.
• Strong verbal and written communication; professional communication.
• Attention to detail and ability to multitask.
• Excellent customer service mindset.

Responsibilities

• Participate in structured training covering policies, claims processes, and systems.
• Assess coverage to determine compensability.
• Investigate by gathering information from policyholders and claimants.
• Determine coverage and settle claims with accurate payments.
• Communicate claim status to all parties.
• Maintain accurate records in claim management systems.
• Adapt to new technology and AI tools while maintaining productivity.

Skills

Verbal communication

Written communication

Microsoft Office

Attention to detail

Time management

Customer service

Adaptability

Education

Bachelor’s degree

High School Diploma or GED

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Travelers in Hartford, CT, is seeking an Associate Claim Rep, Auto Express, to begin with comprehensive training in claim handling, customer service, and policy interpretation. You will work with experienced claims professionals to develop skills needed to manage personal automobile and property damage claims, with frequent customer interactions via phone and written communications.

The program typically lasts 8–12 months; upon completion you’ll be prepared for independent claims handling and