Auto Claims Trainee: Investigate, Verify & Settle

National General Management Corp; Alabama; On-site; USD 65,436,000 - 84,722,000; Full time

Job summary

National General is seeking motivated individuals for a Claims Inside Auto Trainee Analyst II position. You will investigate automobile accidents, verify details, obtain police reports, collect statements, and determine coverage and liability in an in-office role at NC offices.

The role emphasizes analytical thinking, customer service, and adherence to company policies while working to protect customers and negotiate outcomes.

Qualifications

• Experience handling auto claims investigations and verification of details.
• Ability to determine coverage and liability based on facts and policies.

Responsibilities

• Handles basic investigation regarding auto claims (coverage, liability and damages).
• Identifies customer needs and uses appropriate customer service skills.
• Applies basic understanding of systems and technology used within the company.
• Partners to determine subrogation or fraud potential and how to handle.
• Exhibits basic understanding of insurance policies written by the company and industry.

Skills

Auto Insurance Claims

Investigative Thinking

Customer Service

Analytical Decision Making

Drafting Witness Statements

De-Escalation

Negotiation

Detail-Oriented

Stress Management

Multitasking

Call Center

Insurance Policies

Job description

National General is seeking motivated individuals for a Claims Inside Auto Trainee Analyst II position. You will investigate automobile accidents, verify details, obtain police reports, collect statements, and determine coverage and liability in an in-office role at NC offices.

The role emphasizes analytical thinking, customer service, and adherence to company policies while working to protect customers and negotiate outcomes.