Auto Claims Analyst Trainee — Investigate & Resolve

Allstate; Charlotte (NC); On-site; USD 31,000 - 41,000; Full time

Job summary

National General Holdings Corp., part of The Allstate family, seeks a Claims Inside Auto Trainee Analyst II in an in-office role at our Charlotte or Winston-Salem, NC offices. The position involves investigating automobile accidents, confirming coverage, determining liability, and negotiating settlements within authority.

The ideal candidate is detail-oriented, enjoys investigative work, and aims to support customers through challenging situations. Training begins in October at the NC offices.

Qualifications

• Analytical mindset and ability to interpret information from multiple sources.
• Familiarity with auto insurance claims processes and policies.
• Strong attention to detail with the ability to document facts accurately.

Responsibilities

• Handles basic investigation regarding auto claims (coverage, liability and damages).
• Identifies customer needs and uses appropriate customer service skills.
• Applies a basic understanding of systems and technology used within the company.
• Partners to determine subrogation or fraud potential and how to handle.
• Exhibits basic understanding of insurance policies written by the company and industry.
• Begins recognizing and identifying body parts of a vehicle and other potential property damage.

Skills

Analytical Decision Making

Auto Insurance Claims

Automobile Accidents

Call Center

Conceptual Thinking

Customer Service

De-Escalation

Detail-Oriented

Drafting Witness Statements

Insurance Industry

Insurance Policies

Investigative Thinking

Logical Thinking

Multitasking

Negotiation

Stress Management

Job description

National General Holdings Corp., part of The Allstate family, seeks a Claims Inside Auto Trainee Analyst II in an in-office role at our Charlotte or Winston-Salem, NC offices. The position involves investigating automobile accidents, confirming coverage, determining liability, and negotiating settlements within authority.

The ideal candidate is detail-oriented, enjoys investigative work, and aims to support customers through challenging situations. Training begins in October at the NC offices.