Auto Claims Analyst II - Investigate & Settle

National General; United States; Remote; USD 48,000 - 62,000; Full time

Benefits offered by this job

Laptop and peripherals provided

Connectivity reimbursement for remote/

Job summary

National General is seeking an Auto Claims Inside Analyst II to investigate and confirm loss facts for automobile accidents. You will determine coverage, liability, damages, and negotiate within authority.

The role emphasizes applying systems knowledge, handling basic investigations, meeting customer needs with strong service, and growing in a claims environment that values fairness and efficiency.

Qualifications

• Experience with auto insurance claims processing.
• Customer service skills and empathy in policy handling.
• Familiarity with insurance claim handling and negotiation.

Responsibilities

• Applies a basic understanding of systems and technology used within the company.
• Partners to determine subrogation or fraud potential and how to handle.
• Exhibits basic understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department.
• Handles basic investigation regarding most aspects of auto claims (coverage, liability and damages).
• Begins recognizing and identifying body parts of a vehicle and other potential property damage.
• Identifies customer needs and works to meet those needs using appropriate customer service skills.

Skills

Auto Insurance Claims

Claims Processing

Customer Service

Documentations

Empathy

Insurance Claim Handling

Negotiation

Job description

National General is seeking an Auto Claims Inside Analyst II to investigate and confirm loss facts for automobile accidents. You will determine coverage, liability, damages, and negotiate within authority.

The role emphasizes applying systems knowledge, handling basic investigations, meeting customer needs with strong service, and growing in a claims environment that values fairness and efficiency.