Auto Claims Investigator Trainee

National-General; Winston-Salem (NC); On-site; USD 31,000 - 41,000; Full time

Job summary

National General is seeking a Claims Inside Auto Trainee Analyst II to join our in-office team in Charlotte or Winston-Salem, NC. You will investigate automobile accidents, determine coverage and liability, collect police reports and witness statements, and negotiate settlements within authority.

The role emphasizes detailed analysis, customer service, and adherence to policy and procedures. This entry-level opportunity offers hands-on training in auto claims and exposure to subrogation and

Qualifications

• Experience in auto claims investigation and policy understanding.
• Ability to collect and assess police reports and witness statements.
• Familiarity with subrogation, fraud potential, and liability assessment.

Responsibilities

• Handles basic investigation regarding most aspects of auto claims (coverage, liability and damages).
• Identifies customer needs and uses appropriate customer service skills to meet them.
• Applies a basic understanding of systems and technology used within the company.

Skills

Analytical Decision Making

Auto Insurance Claims

Automobile Accidents

Call Center

Conceptual Thinking

Customer Service

De-Escalation

Detail-Oriented

Drafting Witness Statements

Insurance Industry

Insurance Policies

Investigative Thinking

Logical Thinking

Multitasking

Negotiation

Stress Management

Job description

National General is seeking a Claims Inside Auto Trainee Analyst II to join our in-office team in Charlotte or Winston-Salem, NC. You will investigate automobile accidents, determine coverage and liability, collect police reports and witness statements, and negotiate settlements within authority.

The role emphasizes detailed analysis, customer service, and adherence to policy and procedures. This entry-level opportunity offers hands-on training in auto claims and exposure to subrogation and