Auto Claims Trainee: Investigations & Negotiation (Remote)

National General; Winston-Salem (NC); On-site; USD 65,391,000 - 84,676,000; Full time

Job summary

National General is seeking a Claims Inside Auto Trainee Analyst II to investigate and confirm facts of loss for auto accidents, determine coverage and liability, and adjust claims within authority. Position is in-office at Charlotte or Winston-Salem with October training class.

You will verify details with police reports, witness statements, and policy knowledge while delivering customer-focused service and accurate documentation. Training provided.

Qualifications

• Must have strong investigative skills in auto claims and attention to detail.
• Proficient in gathering police reports, witness statements, and coverage verification.
• Able to determine liability and negotiate settlements within authority.

Responsibilities

• Handles basic investigation of auto claims including coverage, liability and damages.
• Identifies client needs and uses appropriate customer service techniques.
• Applies understanding of company systems and technology.

Skills

Analytical decision making

Auto insurance claims

Automobile accidents

Call center

Conceptual thinking

Customer service

De-escalation

Detail-oriented

Drafting witness statements

Insurance industry

Insurance policies

Investigative thinking

Logical thinking

Multitasking

Negotiation

Stress management

Job description

National General is seeking a Claims Inside Auto Trainee Analyst II to investigate and confirm facts of loss for auto accidents, determine coverage and liability, and adjust claims within authority. Position is in-office at Charlotte or Winston-Salem with October training class.

You will verify details with police reports, witness statements, and policy knowledge while delivering customer-focused service and accurate documentation. Training provided.