Remote Auto Claims Trainee: Investigate, Resolve, Learn

Allstate Private Limited; Carson City, Northern (NV, KY); Hybrid; USD 48,000 - 62,000; Full time

Job summary

National General Insurance is hiring an auto Telephone Claims Adjuster Trainee to investigate and confirm facts of loss for automobile accidents. The role determines coverage, liability, damages, and negotiates claims within authority on the West Coast claims team.

The position emphasizes hands-on learning with support to build a strong foundation in auto claims, while aligning with time‑zone requirements and the Pacific Time obligations.

Qualifications

• Basic understanding of systems and technology used within the company
• Demonstrates analytical thinking and a customer‑centric mindset
• Ability to identify customer needs and apply appropriate customer service skills
• Recognizes subrogation or fraud potential and how to handle it

Responsibilities

• Handles basic investigation regarding most aspects of auto claims (coverage, liability and damages)
• Identifies customer needs and works to meet those needs using appropriate customer service skills
• Applies a basic understanding of systems and technology used within the company
• Partners to determine subrogation or fraud potential and how to handle
• Exhibits basic understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department
• Begins recognizing and identifying body parts of a vehicle and other potential property damage

Skills

Analytical thinking

Customer centricity

Customer relationship building

Customer service

Learning agility

Process oriented

Results oriented

Time management

Job description

National General Insurance is hiring an auto Telephone Claims Adjuster Trainee to investigate and confirm facts of loss for automobile accidents. The role determines coverage, liability, damages, and negotiates claims within authority on the West Coast claims team.

The position emphasizes hands-on learning with support to build a strong foundation in auto claims, while aligning with time‑zone requirements and the Pacific Time obligations.