Auto Claims Specialist — Training & Licensing Included

Liberty Mutual Insurance; Liberty Lake (WA); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Liberty Mutual Insurance seeks an Auto Claims Representative in Liberty Lake, WA. No prior claims experience is required; paid training and licensing are included.

You will guide insureds and claimants through the auto claims process from start to finish, delivering empathetic service in a fast-paced, high-volume environment. The role emphasizes customer focus, strong communication, and problem-solving skills, with in-office and remote work options and a commitment to treating customers as we

Qualifications

• An engaging, outgoing personality and passion for helping customers.
• Ability to think critically and seek answers in a virtual environment.
• Excellent oral and written communication, decision-making and organizational skills.
• Strong typing and multitasking in a structured, paperless environment.
• Familiarity with multiple systems during virtual training and claims handling.
• General understanding of claims operations and key stakeholders.
• Colleg e degree preferred, and/or 1–3 years of related customer service experience or insurance knowledge.

Responsibilities

• Guide insureds and claimants through the auto claims process from start to finish.
• Communicate with customers who have been in an accident and provide assistance.
• Assist with in-office and remote claim handling while maintaining high service standards.

Skills

Empathetic service

Communication

Typing & multitasking

Problem solving

Customer-focused

Education

College degree preferred

Job description

Liberty Mutual Insurance seeks an Auto Claims Representative in Liberty Lake, WA. No prior claims experience is required; paid training and licensing are included.

You will guide insureds and claimants through the auto claims process from start to finish, delivering empathetic service in a fast-paced, high-volume environment. The role emphasizes customer focus, strong communication, and problem-solving skills, with in-office and remote work options and a commitment to treating customers as we