Auto Claims Specialist - Training Included & Fast-Paced

Liberty Mutual Insurance; Lawrenceville (GA); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Liberty Mutual Insurance in Georgia is seeking an Auto Claims Representative to guide insureds and claimants through the auto claims process from start to finish. No prior claims experience is required, as paid training and licensing are included, and you will work with customers who have been in an accident to provide empathetic support.

This hybrid role requires strong organizational and communication skills, with at least 2 in-office days per month near Lawrenceville.

Qualifications

• An engaging, outgoing personality and passion for helping customers.
• Able to think critically, use resources and seek answers when needed in virtual environment.
• Excellent oral, written, decision-making and organizational skills.
• Strong typing and multi-tasking capabilities in a structured paperless work environment.
• Requires strong working knowledge and ability to utilize multiple systems during virtual training and to handle/process claims.
• General understanding of overall claim operations and key stakeholders.
• College degree preferred, and/or 1-3 years of related customer service experience or applicable insurance knowledge.
• Only open to US based employees.

Responsibilities

• Guide insureds and claimants through the auto claims process from start to finish.
• Engage customers who have just been in an accident to provide support.
• Coordinate with internal teams to manage multiple moving pieces on claims.

Skills

Empathetic service

Critical thinking

Oral communication

Typing speed

Multi-tasking

Systems navigation

Insurance knowledge

US-based access

Education

College degree preferred

1-3 years customer service

Job description

Liberty Mutual Insurance in Georgia is seeking an Auto Claims Representative to guide insureds and claimants through the auto claims process from start to finish. No prior claims experience is required, as paid training and licensing are included, and you will work with customers who have been in an accident to provide empathetic support.

This hybrid role requires strong organizational and communication skills, with at least 2 in-office days per month near Lawrenceville.