Auto Claims Specialist — Paid Training & Licensing

Liberty Mutual Insurance; Mesa (AZ); On-site; USD 45,000 - 65,000; Full time

Job summary

Liberty Mutual Insurance is seeking an Auto Claims Representative in Chandler, AZ. This entry-level role offers paid training and licensing, with a focus on guiding insureds and claimants through the auto claims process from start to finish.

The candidate should be empathetic, accountable, and customer-centric, capable of handling high-volume situations and using multiple systems during virtual training. The position requires live within 50 miles of the Chandler office, with in-office days.

Qualifications

• Proactive customer service mindset with empathy.
• Ability to think critically and solve problems independently.
• Strong written and verbal communication in a virtual/training setting.
• Excellent organizational and time-management skills.
• Experience using multiple systems for claims processing during training.
• Insurance knowledge or college degree is preferred.

Responsibilities

• Guide insureds and claimants through auto claims processes from start to finish.
• Engage with customers who have been in accidents and provide guidance and support.
• Represent Liberty Mutual and uphold the brand promise across interactions.

Skills

Customer service

Critical thinking

Communication

Organizational skills

Multi-tasking

Typing

Education

College degree preferred

1–3 years related customer service experience

Tools

Multiple claims systems

Job description

Liberty Mutual Insurance is seeking an Auto Claims Representative in Chandler, AZ. This entry-level role offers paid training and licensing, with a focus on guiding insureds and claimants through the auto claims process from start to finish.

The candidate should be empathetic, accountable, and customer-centric, capable of handling high-volume situations and using multiple systems during virtual training. The position requires live within 50 miles of the Chandler office, with in-office days.