Auto Claims Specialist — Paid Training & Licensing

Liberty Mutual Insurance; Springfield (MA); Hybrid; USD 40,000 - 56,000; Full time

Job summary

Liberty Mutual Insurance in Westborough, MA offers an Auto Claims Representative role with paid training and licensing. No prior claims experience is required, and employees participate in in-office and collaborative training with a dynamic team.

The position emphasizes customer-centric service, organization, and problem solving to guide insureds through the claims lifecycle. As a licensed claims adjuster, you will help customers after auto incidents, manage moving parts of the process, and

Qualifications

• Engaging, outgoing personality with passion for helping customers.
• Ability to think critically, use resources, and seek answers in a virtual environment.
• Excellent oral, written, decision-making and organizational skills.
• Strong typing and multitasking in a structured paperless environment.
• Experience using multiple systems to handle and process claims.

Responsibilities

• Guide insureds and claimants through the auto claims process from start to finish.
• Represent the Liberty brand and deliver on our promises to customers.
• Coordinate with internal teams and customers to resolve claims efficiently.

Skills

Customer service

Communication

Multitasking

Time management

Problem solving

Education

College degree preferred

1-3 years related customer service/insurance knowledge

Tools

Multiple systems

Job description

Liberty Mutual Insurance in Westborough, MA offers an Auto Claims Representative role with paid training and licensing. No prior claims experience is required, and employees participate in in-office and collaborative training with a dynamic team.

The position emphasizes customer-centric service, organization, and problem solving to guide insureds through the claims lifecycle. As a licensed claims adjuster, you will help customers after auto incidents, manage moving parts of the process, and