Auto Claims Desk Adjuster – Paid Training (Entry Level)

Liberty Mutual Insurance; Boston (MA); On-site; USD 52,000 - 72,000; Full time

Job summary

Liberty Mutual Insurance in Westborough, MA is hiring an Auto Claims Representative. No prior claims experience is required, as paid training and licensing support are provided to become a licensed adjuster while handling auto claims from start to finish.

You will engage customers involved in accidents, manage multiple moving parts, and work with a team to deliver quality service with integrity. Strong organizational skills and a customer-centric mindset are essential.

Qualifications

• An engaging, outgoing personality and passion for helping customers.
• Able to think critically, use resources and seek answers when needed in virtual environment.
• Excellent oral, written, decision-making and organizational skills.
• Strong typing and multi-tasking capabilities in a structured paperless work environment.
• Requires strong working knowledge and ability to utilize multiple systems during virtual training and to handle/process claims.
• General understanding of overall claim operations and key stakeholders.
• College degree preferred, and/or 1-3 years of related customer service experience or applicable insurance knowledge.
• Only open to US based employees.

Responsibilities

• Guide insureds and claimants through the auto claims process from start to finish.
• Engage customers who have been in an accident and provide clear, empathetic support.
• Coordinate with internal teams to manage the moving pieces of each claim.

Skills

Customer service

Communication

Typing

Time management

Systems knowledge

Problem solving

Multitasking

Education

College degree preferred, and/or 1-3 years of related customer service experience

Tools

Multiple systems

Job description

Liberty Mutual Insurance in Westborough, MA is hiring an Auto Claims Representative. No prior claims experience is required, as paid training and licensing support are provided to become a licensed adjuster while handling auto claims from start to finish.

You will engage customers involved in accidents, manage multiple moving parts, and work with a team to deliver quality service with integrity. Strong organizational skills and a customer-centric mindset are essential.