Auto Claims Desk Trainee — Paid Training & Licensing

Liberty Mutual Insurance; Cumming (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Liberty Mutual Insurance is seeking an Auto Claims Representative in the United States to guide insureds and claimants through the claims process from start to finish. This role emphasizes empathy, clear communication, and efficient handling of high-volume inquiries.

The position supports customers who have just been in an accident, with emphasis on service, problem-solving, and timely resolution. The program includes comprehensive training and licensing as part of onboarding.

Qualifications

• Engaging, outgoing personality with passion for helping customers.
• Ability to work in a virtual environment using multiple systems.
• Excellent oral, written, decision-making and organizational skills.
• Strong typing and multi-tasking in a structured paperless work environment.
• Familiarity with claims processes and key stakeholders.
• US-based employment only.

Responsibilities

• Guide insureds and claimants through the auto claims process from start to finish.
• Communicate with customers who have been in an accident to provide support.
• Use strong organizational skills and time management to manage moving pieces.
• Engage with customers with empathy and service focus.

Skills

Empathy

Customer service

Critical thinking

Organization

Time management

Verbal communication

Written communication

Typing

Multi-tasking

Systems navigation

Education

College degree preferred

1-3 years customer service or insurance knowledge

Job description

Liberty Mutual Insurance is seeking an Auto Claims Representative in the United States to guide insureds and claimants through the claims process from start to finish. This role emphasizes empathy, clear communication, and efficient handling of high-volume inquiries.

The position supports customers who have just been in an accident, with emphasis on service, problem-solving, and timely resolution. The program includes comprehensive training and licensing as part of onboarding.