Auto Claims Care Specialist

GEICO Norwalk; Melville (NY); On-site; USD 47,000 - 57,000; Full time

Benefits offered by this job

Health benefits from Day 1

Paid Time Off

401(k) with match

Tuition assistance

Licensing & CE

Job summary

GEICO, a national auto insurer, is seeking a Claims Service Specialist to join our in-office team in Melville, NY. You will reassure customers, gather facts, and guide policyholders through claim steps with empathy and care. Excellent communication and multitasking across platforms are essential.

We offer immediate health and wellness benefits, paid time off, a 401(k) match, and tuition assistance. The role includes on-site training with a path to flexible on/off-site work and ongoing licensing

Qualifications

• Customer-facing claims experience preferred.
• Strong communication and interpersonal abilities required.
• Ability to multitask and manage multiple platforms with accuracy.
• Ability to work evenings, weekends, and holidays as needed.

Responsibilities

• Handle customer calls and guide policyholders through claim processes with empathy.
• Collect facts, investigate details, and help determine appropriate resolutions.
• Support customers in navigating coverage, timelines, and next steps to get back on the road.

Skills

Customer service

Communication

Empathy

Multitasking

Problem-solving

High-volume calls

Education

High School Diploma or GED

College degree preferred

Job description

GEICO, a national auto insurer, is seeking a Claims Service Specialist to join our in-office team in Melville, NY. You will reassure customers, gather facts, and guide policyholders through claim steps with empathy and care. Excellent communication and multitasking across platforms are essential.

We offer immediate health and wellness benefits, paid time off, a 401(k) match, and tuition assistance. The role includes on-site training with a path to flexible on/off-site work and ongoing licensing