Claims Specialist

GEICO Norwalk; Fredericksburg (VA); Hybrid; USD 52,000 - 62,000; Full time

Job summary

GEICO in Fredericksburg, VA is seeking a Claims Service Specialist. This hybrid role starts with 6–9 months of in‑office training, then 4 days in the office and 1 day work‑from‑home each week.

You will learn the claims process, collect facts, investigate details, and obtain statements from involved parties to help policyholders get back on the road quickly. The team values empathy, clear communication, and attention to detail.

Qualifications

• Experience delivering outstanding customer service and building trust.
• Solid computer multitasking skills and problem solving.
• Strong written and verbal communication abilities.
• Ability to thrive in a fast‑paced high‑volume call center.

Responsibilities

• Collect facts about the accident and investigate claim details.
• Obtain statements from involved parties to support claims.
• Assist policyholders and communicate clearly throughout the process.
• Demonstrate patience, support, and attention to detail to resolve claims.

Skills

Customer service

Multitasking

Communication

Call center

High school diploma

Career exploration

Education

Associate degree or higher

Active Adjusters license (preferred)

Job description

Why Join GEICO?

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.

Why Join GEICO?

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.

Claims Service Specialist

Salary: $25.81 - $30.53 per hour ($52,000 - $61,500 annually)

Hybrid role: Training 100% in-office (6-9 months); post training 4 days a week in office and work from home 1 day a week

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose. When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.

Claim your career growth as a Claims Service Specialist at GEICO’s Fredericksburg, VA office and be a part of one of the fastest‑growing auto insurers in the United States! If you are motivated, all about solutions, and empathetic to the needs of customers, come grow a fulfilling career with us!

Through our paid, industry‑leading training, you will learn the ins and outs of the claims process and be ready to assist our policyholders when they need us the most – during an accident. As a Claims Service Specialist, you will collect facts about the accident, investigate claim details, and collect statements from involved parties. Our policyholders will count on your patience, support, and attention to detail to get them back on the road as quickly as possible. GEICO will also give you the space and grace to explore your abilities and learn new ones. So if you are ready to start growing your career, let’s talk!

Qualifications & Skills

• Experience providing outstanding customer service by showcasing expertise, fostering trust and growing customer satisfaction
• Solid computer multitasking skills
• Ability to effectively communicate, verbally and in writing, and willingness to expand on these abilities
• Ability to work comfortably and grow in a fast‑paced, high‑volume call center environment
• Minimum of high school diploma or equivalent
• Eagerness to explore new skills and openness to different career paths

Education/Certifications

• An associate’s degree or higher (preferred)
• Active Adjusters insurance license (preferred)

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The GEICO Pledge

• Great Company: Protecting customers through life’s twists and turns with innovation and integrity.
• Great Careers: Personalized development programs, mentorship, and certification assistance.
• Great Culture: Inclusive and collaborative culture rooted in shared success.
• Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.