Claims Specialist

GEICO Norwalk; Melville (NY); On-site; USD 47,000 - 57,000; Full time

Benefits offered by this job

Health benefits from Day 1

Paid Time Off

401(k) with match

Tuition assistance

Licensing & CE

Job summary

GEICO, a national auto insurer, is seeking a Claims Service Specialist to join our in-office team in Melville, NY. You will reassure customers, gather facts, and guide policyholders through claim steps with empathy and care. Excellent communication and multitasking across platforms are essential.

We offer immediate health and wellness benefits, paid time off, a 401(k) match, and tuition assistance. The role includes on-site training with a path to flexible on/off-site work and ongoing licensing

Qualifications

• Customer-facing claims experience preferred.
• Strong communication and interpersonal abilities required.
• Ability to multitask and manage multiple platforms with accuracy.
• Ability to work evenings, weekends, and holidays as needed.

Responsibilities

• Handle customer calls and guide policyholders through claim processes with empathy.
• Collect facts, investigate details, and help determine appropriate resolutions.
• Support customers in navigating coverage, timelines, and next steps to get back on the road.

Skills

Customer service

Communication

Empathy

Multitasking

Problem-solving

High-volume calls

Education

High School Diploma or GED

College degree preferred

Job description

Why Join GEICO?

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.

Why Join GEICO?

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.

Claims Service Specialist

• This is an in-office position

Your Impact at GEICO

Asan Auto ClaimsSpecialist,you’llreassurecustomers and offer solutions when they need us the most with empathy and care.You will guide policyholders through their coverage andthesteps to get back on the road safely.

What Makes This Opportunity Exciting?

• Compensation & Incentives:
• Starting Salary:$25.81 per hour / $52,000 annually
• Benefits:
• Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more).
• Accrue Paid Time Off immediately, plus 13 paid holidays annually (8 fixed, 5 floating).
• 401(k) with up to 6% match, vested immediately.
• GEICO Strive, upfront tuition assistance program (up to $5,250 annually).
• Professional Growth:Licensing and continuing education at no cost, including hundreds of eLearning courses to enhance your skills.
• Workplace Flexibility:Complete in-office training, then opportunity to work 80% on-site and 20% off-site. Enjoy GEICO Flex,additionalweeks annually to work off-site, meeting location and work guidelines.
• Office Location:2 Huntington Quadrangle, Melville, NY 11747

How You’ll Make a Difference

• Customer Interaction:Manage incoming calls, collect accident facts, investigate claim details, collect statements from involved parties, andassistin the process of gettingour customers back on the road.
• Problem Resolution:Resolve customer concerns ensuring a positive experience.
• Meaningful Impact:Drive customer satisfaction through meaningful interactions.

What We’re Looking For:

• Experience:Customer-facing Claims experience preferred.
• Education:High School Diploma or GEDrequired; College degree preferred.
• Strong customer service, interpersonal, problem-solving, and empathy skills.
• Adaptable, detail-oriented, and able to prioritize and multitask across platforms.
• Experienced in high-volume call centers with KPIs and measurable goals.
• Availabletowork evenings, weekends, and holidays.

#geico200

Annual Salary

$23.91 - $37.65

The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

The GEICO Pledge

Great Company: Protecting customers through life’s twists and turns with innovation and integrity.

Great Careers: Personalized development programs, mentorship, and certification assistance.

Great Culture: Inclusive and collaborative culture rooted in shared success.

Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.