Auto Claims Specialist - Flexible Hours & Growth

GEICO Norwalk; Poway (CA); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health, dental, vision benefits

Paid time off from day 1 + 13 holidays

401(k) with 6% match

Tuition assistance (GEICO Strive)

License training support

Job summary

GEICO Norwalk in Poway, CA is seeking an Auto Claims Specialist to reassure customers and guide them through coverage and claim steps to get back on the road. The role emphasizes empathy, problem-solving, and high-volume service delivery.

The position supports licensing and ongoing education, offers in-office training with a flexible on-site arrangement, and includes competitive pay and benefits. Availability for evenings, weekends, and holidays is required.

Qualifications

• Customer-facing claims experience preferred.
• Experience in high-volume call centers with KPIs (Key Performance Indicators) and measurable goals preferred.
• Active Adjusters license preferred (training and exam fees provided).
• High School Diploma or GED required; College degree preferred.

Responsibilities

• Manage incoming calls, collect accident facts, investigate claim details, collect statements from involved parties, and assist in the process of getting our customers back on the road.
• Guide policyholders through their coverage and steps to get back on the road safely.
• Resolve customer concerns, ensuring a positive experience.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Multitasking

Adaptability

Education

High School Diploma or GED

Job description

GEICO Norwalk in Poway, CA is seeking an Auto Claims Specialist to reassure customers and guide them through coverage and claim steps to get back on the road. The role emphasizes empathy, problem-solving, and high-volume service delivery.

The position supports licensing and ongoing education, offers in-office training with a flexible on-site arrangement, and includes competitive pay and benefits. Availability for evenings, weekends, and holidays is required.