Auto Claims Specialist — Flexible Schedule & Growth

Geico; Tampa (FL); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

Health benefits from day 1

Paid time off + 13 holidays

401(k) with up to 6% match

Tuition assistance

Job summary

GEICO is seeking an Auto Claims Specialist in Tampa, FL. You will manage incoming calls, investigate claim details, and guide policyholders to get back on the road. The role requires customer-facing claims experience and strong problem-solving and empathy.

Starting pay is $28.29–$37.72 per hour, with evening and weekend differentials. In-office training then 80% on-site, 20% off-site, benefits from day one, and a 401(k) match are offered.

Qualifications

• Active Florida Adjuster All Lines license preferred.
• Customer-facing claims experience required.
• Experience in high-volume call centers with KPIs and measurable goals preferred.
• High School Diploma or GED required; College degree preferred.
• Core skills include customer service, interpersonal abilities, problem-solving, and empathy.

Responsibilities

• Manage incoming calls, collect accident facts, investigate claim details, collect statements from involved parties, and assist in getting customers back on the road.
• Resolve customer concerns, ensuring a positive experience.
• Drive customer satisfaction through meaningful interactions.

Skills

Customer service

Interpersonal skills

Problem solving

Empathy

Multitasking

Attention to detail

Adaptability

Communication

Education

High school diploma or GED

College degree preferred

Job description

GEICO is seeking an Auto Claims Specialist in Tampa, FL. You will manage incoming calls, investigate claim details, and guide policyholders to get back on the road. The role requires customer-facing claims experience and strong problem-solving and empathy.

Starting pay is $28.29–$37.72 per hour, with evening and weekend differentials. In-office training then 80% on-site, 20% off-site, benefits from day one, and a 401(k) match are offered.