Auto Body Estimator: Repair Coordinator & Customer Advocate

Boyd Group; Denver (CO); On-site; USD 60,000 - 86,000; Full time

Benefits offered by this job

PTO

Parental leave

Holidays

Insurance

401(k) with company match

Disability & Life Insurance

Continuing education

Safety glasses provided

Uniform stipend

Daily pay option

Job summary

Gerber Collision & Glass in Denver seeks an Estimator to deliver an outstanding customer experience by creating accurate vehicle estimates and coordinating repairs with customers and insurers throughout the process. You will document damages, specify needed parts, and collaborate with the team to meet KPIs.

The role emphasizes knowledge of OE guidelines, DRP compliance, and the ability to navigate repair invoices, with training opportunities including I-CAR and a path to growth within The Boyd

Qualifications

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s
• Minimum of 1-year experience

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Skills

I-CAR Training (willing to)

Valid Driver’s License

Basic Computer Skills

Awareness of where to look for answers

Compliance for DRP’s

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass in Denver seeks an Estimator to deliver an outstanding customer experience by creating accurate vehicle estimates and coordinating repairs with customers and insurers throughout the process. You will document damages, specify needed parts, and collaborate with the team to meet KPIs.

The role emphasizes knowledge of OE guidelines, DRP compliance, and the ability to navigate repair invoices, with training opportunities including I-CAR and a path to growth within The Boyd