Auto Repair Estimator: Customer Experience Lead

Gerber Collision & Glass; Pooler (GA); On-site; USD 49,000 - 70,000; Full time

Benefits offered by this job

Commissions

Bonus opportunities

Job summary

Gerber Collision & Glass Pooler is seeking an experienced Estimator to deliver a superior customer experience by accurately assessing vehicle damage, preparing estimates, and coordinating repairs with customers and insurers.

You will document all interactions, guide clients through the repair process, stay compliant with DRP and insurance requirements, and collaborate with the management team to meet KPIs.

Qualifications

• High School Diploma or equivalent required.
• I-CAR Training preferred or required.
• Minimum 1 year of estimator/DRP experience.
• Knowledge of repairs and OE guidelines.

Responsibilities

• Document and update customer interactions accurately.
• Provide accurate and timely repair information to customers and insurers.
• Coordinate repair planning and communications with team members.
• Ensure compliance with insurance client requirements and DRP procedures.
• Participate in production walks and safety meetings.
• Support the team and attend required trainings.

Skills

Customer service

Communication

Documentation

Teamwork

Problem solving

Education

High School Diploma or equivalent

I-CAR Training

Tools

Basic Computer Skills

Job description

Gerber Collision & Glass Pooler is seeking an experienced Estimator to deliver a superior customer experience by accurately assessing vehicle damage, preparing estimates, and coordinating repairs with customers and insurers.

You will document all interactions, guide clients through the repair process, stay compliant with DRP and insurance requirements, and collaborate with the management team to meet KPIs.