BDC Administrator

Lithia Motors; Torrance (CA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Job summary

Lithia Motors in Torrance, CA is hiring a BDC Administrator to support a high-volume sales department. You will develop customer relationships, schedule appointments, and manage CRM data to drive retention and sales.

The role emphasizes phone, email, and text communication, with on-going training and opportunities for career growth within Lithia & Driveway. Strong reliability and customer service mindset are essential.

Qualifications

• 1+ year of customer service or call center experience.
• Comfort speaking with customers by phone, email, and text.
• Proficient with computers and learning CRM.
• Reliable attendance and commitment to customer service.
• Acceptable driving record and valid driver's license in your state.

Responsibilities

• Develop customer relationships through follow-up to increase appointments, sales, and customer retention.
• Contact customers by phone to schedule appointments and follow up on sales opportunities.
• Gather and maintain accurate customer information in the dealership CRM for ongoing communication.
• Stay up to date on vehicle inventory, pricing, manufacturer programs, and dealership promotions.
• Follow up with customers after their visit to ensure satisfaction, resolve concerns, and escalate issues when needed.

Skills

Customer service

Call center

BDC

Receptionist

Education

High School Diploma or GED

Tools

CRM systems

Dealership software

Job description

BDC Administrator-DCH Toyota Scion of Torrance, Torrance, CA 90505DCH Toyota of TorranceNow Hiring- Sales BDC AdministratorsPay: $16.90 - $20.00 hourlySchedule: Full-timeWhy Join Our Team?Represent Toyota, a brand known for quality, safety, and customer loyalty.Join a high-volume sales department that values teamwork and customer care.Receive ongoing training and opportunities for career growth within Lithia & Driveway.Work in a supportive environment where you will make an impact every day.What You'll DoDevelop customer relationships through follow-up to increase appointments, sales, and customer retention.Contact customers by phone to schedule appointments and follow up on sales opportunities.Gather and maintain accurate customer information in the dealership CRM for ongoing communication.Stay up to date on vehicle inventory, pricing, manufacturer programs, and dealership promotions.Follow up with customers after their visit to ensure satisfaction, resolve concerns, and escalate issues when needed.What You'll Bring1+ years of prior customer service, call center, BDC, or receptionist experience.Comfortable speaking with customers by phone, email, and text.Comfortable using computers and learning dealership software and CRM systems.Reliable attendance, and a commitment to providing outstanding customer service.Acceptable driving record and a valid driver's license in your state of residence.Total RewardsThe California pay range for this position is $16.90-$20.00 hourly. Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.We offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.comAbout UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.