Austin Tech Support Specialist — Customer Experience

Pinnacle Pacific; Austin (TX); On-site; USD 45,000 - 59,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Job summary

Pinnacle Pacific in Austin, TX is seeking a Customer Service Representative to be the primary contact for customers, delivering support and guidance to ensure a positive experience with our healthcare technology products and services. This full-time role offers a clear growth path within a dynamic team.

You will handle inquiries via phone, email, and chat, maintain accurate records, and collaborate with a diverse group of professionals.

Qualifications

• High school diploma or equivalent required.
• Experience in technology or healthcare customer service preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving and multitasking abilities.
• Fluent English written and spoken.

Responsibilities

• Answer inquiries via phone, email, and chat.
• Provide product and service information.
• Maintain records of customer interactions.
• Follow up to ensure satisfaction.
• Provide training and support to new employees.
• Participate in quality assurance to maintain service standards.

Skills

High school diploma

Customer service experience

Excellent communication

Interpersonal skills

Problem solving

Multitasking

English proficiency

Education

High school diploma or equivalent

Job description

Pinnacle Pacific in Austin, TX is seeking a Customer Service Representative to be the primary contact for customers, delivering support and guidance to ensure a positive experience with our healthcare technology products and services. This full-time role offers a clear growth path within a dynamic team.

You will handle inquiries via phone, email, and chat, maintain accurate records, and collaborate with a diverse group of professionals.