Tech-Savvy Customer Support Specialist

GetJobSmart; Portland (OR); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Professional development

Job summary

Pinnacle Global Solutions in Portland, OR is hiring a Customer Service Rep for a full-time role. You will respond to client inquiries via phone, email, and chat, troubleshoot issues, and provide product information to ensure satisfaction.

The team emphasizes collaboration and professional development in a friendly workplace. The position offers comprehensive health insurance, paid time off, and growth opportunities.

Qualifications

• Excellent communication skills and a strong customer service background.
• Previous experience in customer service or support preferred.
• Ability to work under pressure and meet deadlines.
• Willingness to learn and adapt.

Responsibilities

• Answer incoming calls, emails, and chat queries from clients.
• Resolve customer issues and complaints promptly.
• Provide exceptional customer service for our products and services.
• Assist with troubleshooting and problem-solving for clients.
• Contribute to developing and implementing customer service best practices.
• Maintain accurate records of customer interactions.

Skills

Customer service experience

Communication skills

Tech industry interest

Problem solving

Education

Bachelor's degree or equivalent experience

Job description

Pinnacle Global Solutions in Portland, OR is hiring a Customer Service Rep for a full-time role. You will respond to client inquiries via phone, email, and chat, troubleshoot issues, and provide product information to ensure satisfaction.

The team emphasizes collaboration and professional development in a friendly workplace. The position offers comprehensive health insurance, paid time off, and growth opportunities.