Customer Support & Tech Solutions Specialist

GetJobSmart; El Paso (TX); Presencial; USD 55 000 - 72 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Retirement plans

Paid time off

Professional development opportunities

Resumo da oferta

Pinnacle Valley Solutions in El Paso, Texas, is seeking a full-time Customer Service Rep to be the primary contact for clients, delivering support and ensuring needs are met.

As a Customer Service Rep you will handle inquiries, resolve technical issues, demonstrate products, and maintain interaction records. You will coordinate with sales and technical teams from our El Paso office to ensure customer satisfaction.

Qualificações

• Bachelor's degree in a relevant field required.
• Several years of experience in customer service/industry.
• Proficiency in English and basic software applications.
• Strong communication and problem-solving abilities.
• Customer-centric mindset.

Responsabilidades

• Handle customer inquiries and resolve issues.
• Assist with product demonstrations and maintain records.
• Provide updates to the sales team and collaborate with sales and technical support.
• Analyze data, create reports, and manage projects.
• Design solutions and coordinate with clients and stakeholders.

Conhecimentos

English proficiency

Strong communication skills

Problem-solving abilities

Customer-centric mindset

Basic software applications

Formação académica

Bachelor's degree in a relevant field

Ferramentas

Project management software

Data analysis software

Design tools

Descrição da oferta de emprego

Pinnacle Valley Solutions in El Paso, Texas, is seeking a full-time Customer Service Rep to be the primary contact for clients, delivering support and ensuring needs are met.

As a Customer Service Rep you will handle inquiries, resolve technical issues, demonstrate products, and maintain interaction records. You will coordinate with sales and technical teams from our El Paso office to ensure customer satisfaction.