Customer Care & Tech Support Specialist

Cobalt Valley Partners; Austin (TX); On-site; USD 55,000 - 71,000; Full time

Job summary

Cobalt Valley Partners in Austin, Texas is seeking a full-time Customer Service Representative to be the primary client contact, delivering professional support across channels. Responsibilities include handling inquiries via email, phone, and live chat, troubleshooting issues, maintaining accurate records in CRM systems, and supporting administrative tasks to keep operations running smoothly.

The role requires a high school diploma or equivalent, excellent English communication, and a

Qualifications

• High school diploma or equivalent is required.
• At least 1 year of customer service experience.
• Strong English communication, both written and verbal.

Responsibilities

• Handle customer inquiries via email, phone and live chat.
• Resolve issues and troubleshoot to provide step-by-step solutions.
• Maintain accurate records, update databases and generate reports.
• Provide administrative support and coordinate with colleagues.

Skills

Customer service

Multichannel support

English proficiency

Data entry

Education

High school diploma or equivalent

Tools

CRM software

Help desk systems

Project management platforms

Microsoft Office

Job description

Cobalt Valley Partners in Austin, Texas is seeking a full-time Customer Service Representative to be the primary client contact, delivering professional support across channels. Responsibilities include handling inquiries via email, phone, and live chat, troubleshooting issues, maintaining accurate records in CRM systems, and supporting administrative tasks to keep operations running smoothly.

The role requires a high school diploma or equivalent, excellent English communication, and a