IT Helpdesk Technician - Healthcare Clinic Systems Support

Covenant-Management-Systems,-L.p.; Austin (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Austin Regional Clinic is seeking an IT Help Desk professional to support and educate users, ensure system continuity, and troubleshoot hardware and software issues. The role emphasizes high-quality service, accurate documentation, and teamwork across units.

Requirements include a high school diploma and 1–2 years in a customer-facing technical role, with strong Windows OS knowledge and excellent communication skills. Regular daytime hours in Austin, TX are expected.

Qualifications

• High school diploma or equivalent required.
• 1–2 years in a customer-facing, technical role or help desk preferred.
• Experience with PCs, printers, and fax machines.

Responsibilities

• Answer IT helpdesk calls and assist end users.
• Ensure continuity of computer systems and applications.
• Install approved software and hardware products.
• Repair hardware and peripherals as needed.
• Log issues and track inventory.
• Provide technical assistance and advice to users.
• Collaborate to resolve issues in a fast-paced environment.

Skills

Windows OS knowledge

Customer service

Communication

Analytical thinking

Organizational skills

Teamwork

Multitasking

Education

High school diploma

Job description

Austin Regional Clinic is seeking an IT Help Desk professional to support and educate users, ensure system continuity, and troubleshoot hardware and software issues. The role emphasizes high-quality service, accurate documentation, and teamwork across units.

Requirements include a high school diploma and 1–2 years in a customer-facing technical role, with strong Windows OS knowledge and excellent communication skills. Regular daytime hours in Austin, TX are expected.