Remote Customer Service Pro — Austin Area

Talentify; Austin (TX); Remote; USD 36,000 - 48,000; Full time

Job summary

TechOp Solutions International is seeking Customer Service Representatives to provide high-quality customer service and administrative support as a primary point of contact for customers. The role is currently remote, but candidates must reside in or near Austin, Texas.

Responsibilities include responding to inquiries, resolving issues, documenting interactions, and escalating complex matters when needed while ensuring data accuracy and confidentiality.

Qualifications

• High school diploma or equivalent required; Associates preferred.
• Minimum 1 year of customer service or help desk experience.

Responsibilities

• Provide professional customer service and administrative support.
• Respond to and resolve customer questions by researching issues and applying policies.
• Document customer interactions and maintain accurate records.
• Escalate complex issues for timely resolution.
• Process requests, verify information, and maintain data accuracy.
• Collaborate with internal teams to improve service delivery.
• Maintain confidentiality of sensitive information.
• Meet productivity, quality, and customer satisfaction standards.
• Perform additional duties as assigned

Skills

Customer service

MS Office

Education

High school diploma or equivalent

Associate degree preferred

Tools

Microsoft Office Suite

Job description

TechOp Solutions International is seeking Customer Service Representatives to provide high-quality customer service and administrative support as a primary point of contact for customers. The role is currently remote, but candidates must reside in or near Austin, Texas.

Responsibilities include responding to inquiries, resolving issues, documenting interactions, and escalating complex matters when needed while ensuring data accuracy and confidentiality.