Help Desk Support

Akkodis; Austin (TX); On-site; USD 27,979 - 29,756; Full time

Benefits offered by this job

Free training & certification courses

Company-provided laptop & headset

Medical, dental, vision benefits

401K plan

Job summary

A technology solutions firm is seeking a Tech Support Specialist to provide troubleshooting support for retail locations in Austin, TX. This role offers a starting pay of $20.31/hour, with the possibility of conversion to full-time. Ideal candidates will have 1+ years of tech support experience, open availability, and strong problem-solving skills. This position includes a 6-month contract and benefits like paid leave and a 401K plan.

Qualifications

• 1+ years of call center or customer service experience.
• 1+ years of tech support/troubleshooting experience.

Responsibilities

• Provide phone and web-based troubleshooting support for retail locations.
• Diagnose and resolve issues independently.
• Explain technical solutions clearly to customers.

Skills

Open availability

Strong communication skills

Problem-solving mindset

Passion for technology

Job description

Overview

Tech Support Specialist – Onsite in Downtown Austin, TX

Starting Pay: $20.31/hour (increases to $21.60/hour after 7 months)

Location: Fully onsite in downtown Austin, TX

Schedule: 40-hour/week contract role with potential for extension or full-time conversion

You’ll have two consecutive days off (e.g., Tues/Wed, Wed/Thu, Thurs/Fri)

Shift Options (Central Time):

About the Role

We’re looking for a Tech Support Specialist to provide phone and web-based troubleshooting support for retail locations across the country. If you love problem-solving, thrive in a fast-paced environment, and have a passion for technology, we want to hear from you!

Responsibilities

• Provide phone and web-based troubleshooting support for retail locations across the country.
• Diagnose and resolve issues independently.
• Explain technical solutions clearly to customers.

Qualifications

• 1+ years of call center or customer service experience.
• 1+ years of tech support/troubleshooting experience.

Required Skills

• Open availability (including holidays, nights, and weekends).
• A passion for technology and learning.
• Strong communication skills – able to explain technical solutions clearly.
• Problem-solving mindset – diagnose and resolve issues independently.
• Thrives in a metric-driven environment.

Preferred Skills

• Experience in a fast-paced environment.

What We Offer

6-month contract with potential for extension or conversion

Free training & certification courses after 3 months

Company-provided laptop & headset

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits, and a 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pays upon meeting eligibility criteria.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy

The Company will consider qualified applicants with arrest and conviction records.

Job Details

• Seniority level: Associate
• Employment type: Contract
• Job function: Information Technology and Customer Service
• Industries: Food and Beverage Services

We’re not posting this job to fill positions; we’re sharing this opportunity for candidates seeking a Tech Support role in Austin.