Customer Service Representative

Pinnacle Pacific; Austin (TX); On-site; USD 45,000 - 59,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Job summary

Pinnacle Pacific in Austin, TX is seeking a Customer Service Representative to be the primary contact for customers, delivering support and guidance to ensure a positive experience with our healthcare technology products and services. This full-time role offers a clear growth path within a dynamic team.

You will handle inquiries via phone, email, and chat, maintain accurate records, and collaborate with a diverse group of professionals.

Qualifications

• High school diploma or equivalent required.
• Experience in technology or healthcare customer service preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving and multitasking abilities.
• Fluent English written and spoken.

Responsibilities

• Answer inquiries via phone, email, and chat.
• Provide product and service information.
• Maintain records of customer interactions.
• Follow up to ensure satisfaction.
• Provide training and support to new employees.
• Participate in quality assurance to maintain service standards.

Skills

High school diploma

Customer service experience

Excellent communication

Interpersonal skills

Problem solving

Multitasking

English proficiency

Education

High school diploma or equivalent

Job description

Pinnacle Pacific, a leading technology company serving the healthcare industry, is seeking a Customer Service Representative in Austin, TX. This is a full-time position with a salary range of $45,000 to $59,254.

In this role, you will be the primary point of contact for customers, providing support and assistance to ensure a positive experience with our products and services.

You will collaborate with a diverse team of professionals in a dynamic and innovative workplace in Austin, Texas. This position is based in the vibrant city of Austin, known for its thriving tech industry, vibrant culture, and numerous outdoor recreational opportunities. The workplace environment is characterized by a supportive and collaborative atmosphere, where team members are encouraged to share ideas and contribute to the collective success of the organization. The team consists of individuals from various backgrounds and expertise, fostering a rich exchange of perspectives and knowledge.

The salary range for this position is $45,000 to $59,254 per year, providing a competitive starting point and potential for growth. Benefits may include comprehensive health insurance plans that cover medical, dental, and vision care, as well as a retirement savings plan with employer contributions. Employees can also expect paid time off, including vacation days, sick leave, and holidays, ensuring a balanced work-life schedule.

To be successful in this role, you should have excellent communication skills, a customer-focused mindset, and experience in customer service or a related field.

What You Will Do:

• Answer customer inquiries and resolve issues via phone, email, and chat.
• Assist customers with product and service information.
• Maintain accurate records of customer interactions.
• Follow up with customers to ensure their satisfaction and address any unresolved issues.
• Provide training and support to new employees.
• Participate in quality assurance activities to maintain high service standards.

What You Bring:

• High school diploma or equivalent.
• Previous customer service experience, preferably in a technology or healthcare setting.
• Excellent communication and interpersonal skills.
• Strong problem-solving and multitasking abilities.
• Proficiency in English, both written and spoken.
• Ability to work well under pressure and meet tight deadlines.