Onsite IT Support Technician – Austin

Accenture; Austin (TX); On-site; USD 30,000 - 39,000; Full time

Job summary

Accenture is seeking an IT Customer Service Representative to deliver hands-on and remote support for end users in an onsite Austin office. You will manage device deployment, asset management, and conferencing tech while maintaining a high level of customer service.

The role requires strong communication, 1+ year in desktop support, and experience with Windows 11 and Microsoft 365. Occasional after-hours work and some travel may be required.

Qualifications

• 1+ year of experience in desktop support or IT help desk.
• Proficient with Windows 11 and MS 365.
• Familiar with imaging/deploying devices and workstation setup.

Responsibilities

• Provide in-person and remote IT support for Windows devices and MS 365.
• Log and resolve service requests using ServiceNow.
• Image, configure, and deploy Windows devices (Autopilot) and basic macOS support.
• Support Microsoft Teams meetings and conference room tech.

Skills

Windows 11 support

Microsoft 365

IT help desk

ServiceNow

Remote support

Education

Associate degree in IT

Job description

Accenture is seeking an IT Customer Service Representative to deliver hands-on and remote support for end users in an onsite Austin office. You will manage device deployment, asset management, and conferencing tech while maintaining a high level of customer service.

The role requires strong communication, 1+ year in desktop support, and experience with Windows 11 and Microsoft 365. Occasional after-hours work and some travel may be required.