Tech-Enabled Support Associate - Entry-Level, Fast-Paced

Indeed Flex; Austin (TX); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K plan

PTO 25 days

Birthday off

8 paid holidays

Duvet days

Job summary

Indeed Flex in Austin, TX is hiring a Customer Support Associate to handle high-priority inquiries via email, phone, and chat. You’ll learn the product and tools and work onsite at our Domain Tower office, bringing curiosity and clear explanations to customers.

No prior tech support required; we teach you the ropes. You’ll gain hands-on experience with Salesforce and internal systems while contributing to faster, smoother workflows and better CSAT.

Qualifications

• Analytical mindset with data-driven decision making.
• Curious about AI and how to apply it.
• Able to diagnose process failures and implement fixes.
• Willing to cover flexible shifts, including evenings and weekends.

Responsibilities

• Own end-to-end resolution of high-priority support cases via email, phone, and chat.
• Use Salesforce, ACP, and internal tools to support customers and improve workflows.
• Diagnose broken processes and implement concrete fixes.
• Interpret reports on bookings, onboarding, compliance, and queue health.
• Collaborate with Product, Engineering, Sales, and Operations to resolve issues.
• Document all interactions with accurate records in internal systems.
• Meet CSAT, response-time, and resolution targets.
• Identify data gaps and automation opportunities.

Skills

Real-time problem solving

Analytical mindset

AI curiosity

Process diagnosis

Flexible shifts

Tools

Salesforce

ACP

Slack

Google Meet

Zoom

Microsoft Office

Google Workspace

Job description

Indeed Flex in Austin, TX is hiring a Customer Support Associate to handle high-priority inquiries via email, phone, and chat. You’ll learn the product and tools and work onsite at our Domain Tower office, bringing curiosity and clear explanations to customers.

No prior tech support required; we teach you the ropes. You’ll gain hands-on experience with Salesforce and internal systems while contributing to faster, smoother workflows and better CSAT.