Audiology Front Desk & Patient Care Coordinator

Harbor Audiology & Hearing Services; Vancouver (WA); On-site; USD 28,000 - 34,000; Full time

Job summary

Harbor Audiology & Hearing Services in Vancouver seeks a Front Office Professional to coordinate patient schedules, verify insurance, and provide broad administrative support. You will schedule, answer calls, assist with referrals, and help ensure a positive patient experience while maintaining HIPAA privacy.

The role pays $20-$25 per hour, requires strong organizational and communication skills, and offers a collaborative team environment in a privately-owned practice with over 25 years of

Qualifications

• High School Diploma required, Associate Degree preferred.
• 2 years front office experience a plus.
• Prior Healthcare/Medical experience a PLUS.
• Must be computer literate in all Microsoft Office programs.
• Hands on experience with office equipment (fax machines and printers).
• Must be able to work well independently and be detailed-oriented and organized. Must be able to multitask and to work well as a team member.

Responsibilities

• Creates and manages an effective patient schedule.
• Converts inbound / outbound calls into appointments.
• Supports the practice’s wellness mission by asking all current patients for referrals annually.
• Executes the appointment reminder process with pre-calls at 24 hours prior to appointment.
• Ensures the patient has the best experience possible by timely & courteous interactions throughout the patient experience.
• Verifies insurance and completes necessary paperwork to ensure devices are delivered timely.
• Participates in ongoing training and development as assigned by the Operations Supervisor.

Skills

Customer service

Time management

Team player

Attention to detail

Communication skills

Education

High School Diploma

Associate Degree preferred

Tools

Microsoft Office

Office equipment

Job description

Harbor Audiology & Hearing Services in Vancouver seeks a Front Office Professional to coordinate patient schedules, verify insurance, and provide broad administrative support. You will schedule, answer calls, assist with referrals, and help ensure a positive patient experience while maintaining HIPAA privacy.

The role pays $20-$25 per hour, requires strong organizational and communication skills, and offers a collaborative team environment in a privately-owned practice with over 25 years of