Audiology Front Office & Patient Care Advocate

Harbor Audiology & Hearing Services; Silverdale (WA); On-site; USD 32,000 - 48,000; Full time

Job summary

Harbor Audiology & Hearing Services in Silverdale, WA, is seeking a Front Office Professional to join our privately-owned audiology practice. You will coordinate schedules, handle calls, verify insurance, and support patients with the best experience in hearing healthcare.

Responsibilities include appointment scheduling, reminder calls, processing referrals, insurance paperwork, and minor hearing aid maintenance under supervision.

Qualifications

• High School Diploma required; Associate Degree preferred.
• 2 years front office experience a plus.
• Healthcare/Medical experience a PLUS.
• Computer literate in all Microsoft Office programs.
• Experience with office equipment (fax, printers).
• Detail-oriented, organized, able to multitask.
• Team player who works well independently.

Responsibilities

• Creates and manages an effective patient schedule.
• Converts inbound/outbound calls into appointments.
• Supports wellness mission by asking for referrals annually.
• Executes appointment reminders with pre-calls at 24 hours.
• Ensures best patient experience with timely, courteous interactions.
• Verifies insurance and completes necessary paperwork to ensure devices delivered in a timely fashion.
• Participates in ongoing training and development as assigned by supervisor.
• Anticipate provider needs, supporting the patient care.
• Maintains patient privacy in compliance with HIPAA guidelines.
• Track and report daily scheduling metrics.

Skills

Excellent communication

Multitasking

Team player

Attention to detail

Customer service

Education

High School Diploma

Associate Degree

Tools

Microsoft Office

Job description

Harbor Audiology & Hearing Services in Silverdale, WA, is seeking a Front Office Professional to join our privately-owned audiology practice. You will coordinate schedules, handle calls, verify insurance, and support patients with the best experience in hearing healthcare.

Responsibilities include appointment scheduling, reminder calls, processing referrals, insurance paperwork, and minor hearing aid maintenance under supervision.