Audio Video Support Technician

Trilyon, Inc.; San Jose (CA); In loco; USD 41.000 - 48.000; Tempo pieno

Descrizione del lavoro

Trilyon, Inc. is seeking an Audio Video Support Technician to join onsite AV team for a leading semiconductor organization in the San Jose area.

You will install, configure, monitor, and maintain enterprise conference room AV systems, supporting Teams, Zoom, Cisco endpoints, Poly systems, and Webex in day-to-day operations. This 12-month contract role offers $30–$35/hour (W-2) with potential extension and on-site shifts at San Jose and Santa Clara locations.

Competenze

• 3+ years of experience supporting enterprise audiovisual systems and video conferencing environments.
• Hands-on experience with Microsoft Teams, Zoom, Cisco, Poly/Polycom, and Webex technologies.
• Strong troubleshooting skills across audio, video, conferencing, and presentation equipment.
• Understanding of AV signal flow, audio systems, and video distribution.
• Experience supporting conference rooms, executive meetings, or corporate collaboration spaces.
• Excellent customer service, communication, and problem-solving skills.
• Ability to work onsite and safely handle or install AV equipment.

Mansioni

• Install, configure, monitor, and maintain enterprise conference room AV systems.
• Perform daily room health checks and preventive maintenance.
• Troubleshoot audio, video, presentation, display, and conferencing issues.
• Support Microsoft Teams, Zoom, Cisco video endpoints, Poly systems, and Webex.
• Maintain cameras, microphones, speakers, projectors, displays, and AV control systems.
• Provide technical support for executive meetings, hybrid meetings, and company-wide events.
• Coordinate with vendors and internal teams to resolve technical issues and escalations.
• Document incidents, maintain equipment inventory, and support firmware and software updates.
• Help ensure reliable technology across conference rooms and collaboration spaces.

Conoscenze

Enterprise AV support

Video conferencing

Customer service

Onsite work

Strumenti

MS Teams

Zoom

Cisco endpoints

Poly/Polycom

Webex

Descrizione del lavoro

Contract: 12 months, with possibility of extension

Pay Rate: $30–$35/hour (W-2)

Work Arrangement: Onsite

Are you passionate about audiovisual technology, video conferencing, and delivering a seamless meeting experience? We're looking for a hands-on Audio Video Support Technician to join an onsite support team for a leading semiconductor organization.

This is an excellent opportunity for an AV professional who enjoys troubleshooting technical issues, supporting enterprise collaboration systems, and ensuring conference rooms and corporate events run smoothly.

Available Locations & Shifts

• San Jose, CA: Day shift — 1 opening
• Santa Clara, CA: Swing shift — 1 opening

What You'll Do

• Install, configure, monitor, and maintain enterprise conference room AV systems.
• Perform daily room health checks and preventive maintenance.
• Troubleshoot audio, video, presentation, display, and conferencing issues.
• Support Microsoft Teams, Zoom, Cisco video endpoints, Poly systems, and Webex.
• Maintain cameras, microphones, speakers, projectors, displays, and AV control systems.
• Provide technical support for executive meetings, hybrid meetings, and company-wide events.
• Coordinate with vendors and internal teams to resolve technical issues and escalations.
• Document incidents, maintain equipment inventory, and support firmware and software updates.
• Help ensure reliable technology across conference rooms and collaboration spaces.

Required Qualifications

• 3+ years of experience supporting enterprise audiovisual systems and video conferencing environments.
• Hands-on experience with Microsoft Teams, Zoom, Cisco, Poly/Polycom, and Webex technologies.
• Strong troubleshooting skills across audio, video, conferencing, and presentation equipment.
• Understanding of AV signal flow, audio systems, and video distribution.
• Experience supporting conference rooms, executive meetings, or corporate collaboration spaces.
• Excellent customer service, communication, and problem-solving skills.
• Ability to work onsite and safely handle or install AV equipment.

Preferred Qualifications

• Experience supporting live, hybrid, and corporate events.
• Familiarity with digital signal processors, AV control systems, cameras, microphones, and projectors.
• Experience with ServiceNow or other enterprise ticketing platforms.
• Basic networking knowledge, including TCP/IP, VLANs, QoS, and connectivity troubleshooting.
• CTS, CTS-I, CTS-D, Microsoft Teams Rooms, Zoom, or Cisco collaboration certifications.

Why Consider This Opportunity?

• Work with enterprise-grade collaboration and audiovisual technology.
• Gain exposure to executive meeting environments and corporate events.
• Join a hands-on technical support team in a fast-paced organization.
• Potential for contract extension based on business needs.

EEO:

Trilyon is an Equal Opportunity Employer, committed to fairness and respect for all individuals. We value diversity in age, disability, ethnicity, gender, gender identity, religion, and sexual orientation, believing it drives innovation and better service. Employment decisions are made impartially, without regard to any protected characteristic under federal, state, or local law. Our diverse team drives innovation, competitiveness, and creativity, enhancing our ability to effectively serve our clients and communities. This commitment to diversity makes us stronger and more adaptable.