Audio Visual Support Engineer

AllSTEM Connections; Plainsboro Township (NJ); Presencial; USD 62.000 - 69.000; Jornada completa

Descripción de la vacante

AllSTEM Connections in Plainsboro, NJ seeks a Senior Associate, IT Tech (IT AV Support Specialist) to independently support enterprise audiovisual environments, Microsoft Teams Rooms, and high-visibility meetings onsite. You will be the primary onsite AV/IT resource, coordinating with Facilities and IT, performing pre-meeting checks, live event support, and incident management through ServiceNow.

The role requires strong customer service, proven troubleshooting of Crestron and Poly devices, and

Formación

• Hands-on experience supporting Microsoft Teams Rooms and meeting room technologies.

Responsabilidades

• Support Microsoft Teams Rooms, Crestron, and Poly collaboration technologies.

Conocimientos

Microsoft Teams Rooms

Live production environments

AV troubleshooting

Executive/stakeholder support

Problem solving

Independent work with global teams

Herramientas

Crestron systems

Poly devices

ServiceNow

Descripción del empleo

Job Title: Audio Visual Support Engineer

Employment Type: Contract (W2)

Duration: December 2026 - December 2027

Location: Plainsboro, NJ

Work Arrangement: 100% Onsite

Schedule: Monday-Friday, 9:00 AM - 5:00 PM

Pay Rate: USD 45 - USD 50/hour W2

Top 6 Must-Haves for This Role :

• Hands-on support, configuration, and troubleshooting of Teams Rooms environments.
• Audio Visual (AV) Support experience
• Conference room technology, cameras, microphones, speakers, displays, and meeting room systems.
• Supporting and troubleshooting Crestron room control and conferencing systems.
• Poly / Polycom experience
• Experience with Poly video conferencing and collaboration devices.
• ServiceNow ticketing experience
• Managing incidents, requests, SLAs, ticket ownership, and resolution tracking.
• Executive/VIP support
• Supporting high-profile meetings, leadership teams, and critical business events with professionalism.

What the Client is Looking For

The client is seeking a Senior Associate, IT Tech (IT AV Support Specialist) who can independently support enterprise audiovisual environments, Microsoft Teams Rooms, executive meetings, and conference room technology. This person will serve as the primary onsite AV/IT support resource, ensuring meeting spaces, collaboration tools, and live events operate flawlessly.

The ideal candidate has experience supporting Microsoft Teams Rooms, Crestron, Poly devices, ServiceNow ticketing, executive stakeholders, and live event production environments. They should be comfortable troubleshooting high-visibility technical issues in real time while maintaining excellent customer service and professionalism.

Key Responsibilities

• Support and maintain Microsoft Teams Rooms (MTR), Crestron, and Poly collaboration technologies
• Prepare conference rooms and meeting environments for business and executive meetings
• Conduct pre-meeting system validations, testing, and rehearsals
• Provide live troubleshooting and technical support during critical meetings and events
• Perform routine meeting room inspections, preventive maintenance, and firmware/software updates
• Manage incidents and service requests through ServiceNow
• Ensure SLA and KPI compliance through effective ticket ownership and issue resolution
• Maintain AV asset inventories, documentation, and equipment records
• Coordinate with vendors regarding repairs, replacements, installations, and escalations
• Partner with Facilities, IT teams, and business stakeholders to improve service reliability
• Support live production environments and company-wide events when required
• Assist with process improvements and operational efficiency initiatives
• Present project updates and technical findings during team meetings

Required Qualifications

• Hands-on experience supporting Microsoft Teams Rooms and meeting room technologies
• Experience supporting live production environments, meetings, and events
• Strong AV troubleshooting experience
• Working knowledge of Crestron systems
• Experience supporting Poly collaboration devices
• Experience using ServiceNow ticketing systems
• Experience managing SLAs, service requests, and incident resolution
• Excellent customer service and communication skills
• Strong problem-solving and technical troubleshooting abilities
• Ability to work independently while collaborating with global teams