Event & AV services technician

Pyramid Consulting, Inc; San Jose (CA); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid sick leave

Job summary

Pyramid Consulting, Inc. is seeking an experienced Event & AV services technician for an onsite 12+ month contract in San Jose, California. The role requires handling video conferences, live events, and AV equipment, with a focus on stable operations and excellent user experience.

Ideal candidates will bring extensive exposure to Cisco/CUCM, Teams/Zoom, and Crestron/Extron systems, plus strong collaboration across IT and events teams. Onsite duties and comprehensive benefits are included.

Qualifications

• 5–7 years of related work experience.
• Operate and upgrade video conferencing equipment and infrastructure.
• Proficient with Microsoft 365 apps (Teams, PowerPoint, Outlook).
• Knowledge of networking and video infrastructure concepts.
• Experience with live event AV support and run-of-show materials.

Responsibilities

• Set up and manage video conferencing for internal/external meetings.
• Produce Run of Show documents and attendance reports.
• Collaborate with operations to improve processes and user experience.
• Troubleshoot and resolve video conferencing incidents and hardware/software issues.
• Schedule, test, and coordinate events with vendors as needed.

Skills

Event setup

Video conferencing

Troubleshooting

Audio/visual equipment

Cross-functional collaboration

Tools

ServiceNow

Cisco CUCM

Cisco TMS

Cisco Expressways

Poly Endpoints

Zoom meetings

Microsoft Teams

Crestron

Extron

Wirecast

OBS

Job description

Immediate need for a talented Event & AV services technician. This is a 12+ Months Contract opportunity with long-term potential and is located in San Jose, California/ Santa Clara CA (Onsite).

Pay Range: $25 - $35/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• PowerPoint, VLC player, PC hardware, and many types of cables, extenders, video and audio peripherals from Shure, Netgear, QSC, Epson and Samsung.
• Produce Run of Show documents, attendance reports, IT equipment readiness checklist and other items for Audio Video production team.
• Collaborate with operations and support teams to provide direction/support, streamline processes, improve efficiencies, and enhance the overall user experience.

Key Requirements and Technology Experience:

• Typically has 5 to 7 years of related work experience.
• Operate, maintain, and upgrade video conferencing equipment, test environment, and infrastructure.
• Utilize the existing management-tracking tool ServiceNow for all related incident tracking, service tickets, and change requests.
• Proficient in Microsoft 365 applications including Microsoft Teams, PowerPoint, and Outlook.
• Basic understanding of networking and network protocols
• Extensive knowledge of video infrastructure and endpoint equipment. This includes the configuration and operation of Cisco CUCM, Cisco TMS, Cisco Expressways, Cisco Endpoints, Microsoft Teams Rooms, and Poly Endpoints, Zoom Rooms.
• Provide video conferencing event planning production packets consisting of logistics, test plans, configuration drawings, and other necessary information working with other cross-functional teams.
• Familiarity of media encoders similar to Wirecast and OBS
• Understanding of eCDN management and other enterprise video collaboration products and services.
• Troubleshoot and resolve video conferencing and event service incidents, including RMA’s, and hardware/software issues.
• Process service requests within the Video and Event Services area.
• Experience with Zoom Meetings and Webinar, Teams Meetings and Teams Live, Cisco WebEx Meetings and Webinar, and other industry-standard meeting platforms.
• Schedule, setup, and disconnect video conferences for internal and external meetings.
• Work with 3rd party vendors to troubleshoot issues and perform root cause analysis.
• Adhering to SLAs and maintain maximum uptime for the video conferencing environment and event services.
• Conduct equipment audits, as necessary.
• Follow defined processes and ensure that the processes are adhered to by the team.
• Advanced technical knowledge of how-to setup, install, troubleshoot connections for audio visual equipment including cameras, microphones, projectors, touchscreens, and monitors.
• Must be a self-starter with the ability to work independently and as part of a team.
• Strong time management, prioritization, and analysis skills. Ability to multi-task.
• Strong written and verbal communication skills and the ability to communicate clearly and professionally with end users, the IT Video Team, Executives, and IT management.
• Experience operating audio and video equipment for live events such as All Hands and Townhalls
• Understanding and troubleshooting Crestron, Bi-Amp and Extron, Allen & Heath 30-channel digital mixers for live sound production, Vaddio type video switchers and digital camera equipment, Clear Com type audio device, multi-channel lighting board including lighting presets,

Our client is a leading IT Industry and we are currently interviewing to fill this and other similar contract positions.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.