Audio-visual Support Technician

Fort; Janesville (WI); On-site; USD 35,000 - 55,000; Full time

Job summary

Fort is seeking an Audio-Visual Support Technician in Janesville, WI to support a key Enterprise customer. You will set up and operate AV equipment for meetings, events, and daily operations while delivering exceptional user support.

Responsibilities include troubleshooting connectivity issues, maintaining equipment logs, and collaborating with event teams to ensure smooth presentations. A focus on cable management and preventive maintenance helps keep environments ready for use.

Qualifications

• Familiarity with AV systems including microphones, speakers, projectors, video conference setups.
• Basic signal flow and connectivity knowledge (HDBaseT, Dante).
• Ability to troubleshoot common AV issues.
• Experience with AV control systems (Crestron, Extron, AMX) is a plus.
• Familiarity with Zoom, Teams, Webex.
• Strong communication and customer-service mindset.

Responsibilities

• Set up, test, and operate AV equipment for meetings, events, and daily operations.
• Provide first-level AV technical support and troubleshoot basic connectivity issues.
• Collaborate with event coordinators to prepare AV setups for conferences and webinars.
• Perform routine preventive maintenance and cable management.
• Maintain logs of AV configurations and issues encountered.
• Deliver excellent customer service and clear communication to users.
• Assist with inventory of AV gear and notify supervisor for replacements.

Skills

AV systems

Troubleshooting

Customer service

Documentation

Tools

Crestron

Extron

AMX

Dante

Job description

The role of Audio-Visual Support Technician will be dedicated to one of our key Enterprise customers. The primary responsibilities include, providing technical support for all Audio-Visual and Unified Communication technologies within a customer’s meeting collaboration and event spaces, training end users on system functionality and helping to support any new projects or technology upgrades.

What You’ll be Doing:

We are seeking a proactive and detail-oriented Audiovisual Support Technician to join our technical support team. The ideal candidate will be responsible for providing basic AV support, troubleshooting, and setup for events, meetings, and daily operations. This role focuses on ensuring that audiovisual equipment functions smoothly and meets the needs of end users.

• AV Equipment Setup & Operation: Assist in the setup, testing, and operation of audiovisual equipment, including projectors, microphones, speakers, video displays, and conferencing systems.
• Technical Support: Provide first-level technical support to end-users experiencing issues with AV systems. Troubleshoot basic connectivity and functionality issues related to AV hardware and software.
• Event Support: Collaborate with event coordinators and internal teams to prepare and manage AV setups for meetings, conferences, webinars, and presentations.
• Preventive Maintenance: Perform routine checks and basic maintenance on AV equipment to ensure reliability and reduce the likelihood of malfunctions.
• Cable Management: Ensure proper cable routing, organization, and storage to maintain a tidy and efficient AV setup.
• Documentation: Maintain accurate logs and documentation of AV setups, troubleshooting procedures, and any issues encountered.
• Customer Service: Provide exceptional service and support, ensuring prompt communication and issue resolution for users.
• Inventory Management: Assist in maintaining inventory of AV equipment, cables, and accessories, notifying the supervisor when replacements or upgrades are needed.

What You Bring to Assure Success:

• Familiarity with basic to advanced AV systems, including microphones, speakers, projectors, video conferencing, and presentation equipment.
• Basic understanding of signal flow, audio, and video connections and means of transport (analog and digital audio or video, HDBaseT, Dante, etc.).
• Ability to troubleshoot common AV issues such as connectivity problems or audio feedback.
• Experience with AV control systems such as Crestron, Extron, or AMX is a plus.
• Experience with troubleshooting DSP’s is a plus.
• Familiarity with unified conferencing platforms like Zoom, Microsoft Teams, or Webex.
• Basic understanding of networked AV systems.
• Strong communication skills with the ability to explain technical information to non-technical users.
• Customer service mindset with problem-solving abilities.
• Attention to detail and ability to work under pressure in a fast-paced environment.

This job description is designed to outline the main duties and responsibilities associated with the role but is not exhaustive. Other duties may be assigned as necessary