Senior AV/VTC Technician

JW Affinity IT; Sunnyvale (CA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Retirement Plan (401k with matching)

Life Insurance Plan

PTO

Short Term & Long-Term Disability

Internet & Phone Allowance

Wellness Resources (EAP)

Pet Insurance

Flexible Hours

Work-Life balance

Full-Time Permanent Positions

Job summary

JW Affinity IT is seeking a Senior AV/VTC Technician in Sunnyvale, United States. The ideal candidate will have over five years of experience in troubleshooting and installing advanced A/V systems including videoconferencing and audio reinforcement systems.

This role involves technical installation, integration, user training, and providing customer support in a collaborative environment. The position offers various benefits, including retirement plans and a commitment to diversity and inclusion.

Qualifications

• 5+ years of experience troubleshooting A/V systems.
• 5+ years of experience installing and troubleshooting related hardware.
• Familiarity with IT and telecommunications equipment.

Responsibilities

• Install and troubleshoot advanced A/V systems.
• Conduct user training for integrated A/V systems.
• Assist in the design and integration of telecommunications systems.

Skills

Technical troubleshooting skills

Experience with AV equipment

Integration of A/V systems

Customer service and communication skills

Tools

Extron

Crestron

BiAmp

Tandberg

Polycom

Job description

Sunnyvale, United States | Posted on 06/29/2026

We are looking for a Senior AV/VTC Technician to join our team!

Five or more years of experience working as a Senior AV VTC Technician.

Primary Skills

• Tasks are more technical with advanced troubleshooting skills required.
• Experience with all items listed above and a higher level of technical expertise in videoconference and conference room upgrades, knowledge of Extron and Crestron infrastructure and control products, Bi-amp audio devices, Tandberg codecs, projection systems, and other audio/video equipment.
• Installing complex AV systems: technical installation of AV systems including equipment rack fabrication, site preparation, termination and calibration of audio and video equipment, and implementation of Crestron Digital Media and control systems.
• Installing, configuring, integrating, and testing videoconferencing and integrated audio/visual technologies such as videoconferencing, multimedia displays, video projection systems, audio reinforcement systems, cameras, microphones, document cameras, streaming technologies, and other A/V collaboration technologies.
• Integrating and configuring A/V systems with Crestron control systems and installing and configuring Crestron Digital Media products.

Additional Responsibilities

• Assist in developing and conducting on-site user and administrative training for the installed integrated A/V systems.
• Assist in design, integration, testing, and troubleshooting of various network and telecommunications systems including IP and ISDN networks.
• Assist in customer site surveys, including collecting and recording existing detailed operational, functional and technical requirements, and developing project scopes.
• Understanding plans and specifications to identify the materials and equipment needed to ensure compliance with project requirements.
• Knowledge of design techniques, tools, and principals involved in the production of electrical plans, blueprints, and drawings.
• Load and test touch panels and control programs.
• Troubleshoot hardware cabling.
• Provide system testing and troubleshooting expertise on high-end A/V solutions related to the remote control sub-systems of the integrated solutions.
• Provide training and training material, including advanced training for technical support and services personnel and basic training for end-users.

Requirements

• At a minimum, 5 years of experience troubleshooting videoconferencing, audio conferencing, and integrated A/V technologies in a large enterprise.
• At a minimum, 5 years of experience installing and troubleshooting Digital Media, BiAmp, Extron, Tandberg, Polycom, Crestron, Lutron, and corresponding hardware and software infrastructure.
• Familiarity with IT, telecommunications, A/V and electrical equipment including related materials and specifications.
• Detailed knowledge of videoconferencing standards.
• Experience reading and interpreting blueprints.
• Candiate should have experience with all items listed above plus higher level customer service and social acumen to interface and communicate with executive level customers in a corporate environment. Additionally, some working knowledge of end user computing equipment such as Windows and Apple Mac laptops and Apple iOS mobile devices.

Benefits

• Retirement Plan (401k with matching)
• Life Insurance Plan
• PTO
• Short Term & Long-Term Disability
• Internet & Phone Allowance (for applicable roles)
• Wellness Resources (EAP)
• Pet Insurance
• Work-Life balance
• Flexible Hours
• Full-Time Permanent Positions

We are committed to fostering a diverse, inclusive, and innovative workplace where different perspectives lead to better IT solutions. As an Equal Opportunity Employer, we welcome applicants from all backgrounds and are dedicated to creating an inclusive environment.