Auction Operations & Client Solutions Specialist

Cox Automotive Inc.; Hamilton (OH); On-site; USD 28,000 - 41,000; Full time

Job summary

Cox Automotive Inc. is seeking an account liaison to coordinate and execute account SLAs, serving as the primary contact for auction vendors and clients in Hamilton, OH. You will understand client requirements, upsell CAI products and services, and ensure the agreed work is completed to mutual satisfaction.

You will coordinate with auction personnel and stakeholders across all aspects of customer engagement, delivering exceptional service while ensuring vehicles are prepared and ready for sale.

Qualifications

• High School Diploma or GED with 3+ years in a related field.
• Alternate: any degree/certification beyond HS in a related discipline.
• 5 years’ experience in a related field.
• Valid driver’s license required.

Responsibilities

• Provide exceptional customer service to ensure client satisfaction.
• Review vehicles in sale lineup, locate missing vehicles, and coordinate with account rep to ensure on-site readiness for sale.
• Perform basic client services: monitor reconditioning, support client team, communicate with stakeholders for smooth auction operations.
• Educate clients on Cox Automotive products and services.
• With senior support, review sales lineup and coordinate reconditioning, conduct condition reports and imaging audits to reduce risk.
• Develop understanding of auction services concepts and vehicle inspection processes.
• Basic knowledge of computers and Microsoft Office (Outlook, Excel) and internal platforms.
• Demonstrate safety commitment by following safety and health procedures and modeling expected behaviors.
• Participate in safety activities and initiatives.
• Perform any other duties as assigned.

Skills

Customer service

Written and verbal communication

Microsoft Office

Safety procedures

Valid driver’s license

Education

High School Diploma/GED

Degree or certification beyond HS

5 years’ related field experience

Tools

Microsoft Office

Job description

Cox Automotive Inc. is seeking an account liaison to coordinate and execute account SLAs, serving as the primary contact for auction vendors and clients in Hamilton, OH. You will understand client requirements, upsell CAI products and services, and ensure the agreed work is completed to mutual satisfaction.

You will coordinate with auction personnel and stakeholders across all aspects of customer engagement, delivering exceptional service while ensuring vehicles are prepared and ready for sale.