Auction Account Liaison & Solutions Specialist

Cox Enterprises; Fontana (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Cox Enterprises is seeking an account liaison to coordinate and execute account SLAs, serving as the primary contact for auction vendors and clients. The role focuses on understanding client requirements, upselling CAI products and services, and ensuring work is completed to mutual satisfaction.

Responsibilities include facilitating communication across auction personnel, coordinating reconditioning services, and educating clients on our products while maintaining safety standards and strong

Qualifications

• High School Diploma or GED with up to 2 years of related experience and at least 1 year in automotive is required.
• Vehicle reconditioning experience or auto body knowledge is a plus.
• Valid driver's license with a safe driving record is required.
• Ability to operate vehicles with standard and automatic transmission is preferred.

Responsibilities

• Provide exceptional customer service to ensure client satisfaction.
• Review vehicles in sale lineup, locate missing vehicles, and ensure vehicles are ready and parked on-site on-time for sale.
• Perform basic client services duties such as monitoring reconditioning processes and communicating with stakeholders to ensure smooth operations.
• Educate clients on company products and services.
• With senior staff and multiple departments, review sales lineup vehicles and coordinate reconditioning services, and conduct condition report audits to manage risks.
• Develop foundational understanding of auction services concepts and methodologies including condition report data and vehicle inspection processes.
• Basic knowledge of Microsoft Office applications including Outlook and Excel.

Skills

Teamwork

Communication

Valid Driver's License

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Cox Enterprises is seeking an account liaison to coordinate and execute account SLAs, serving as the primary contact for auction vendors and clients. The role focuses on understanding client requirements, upselling CAI products and services, and ensuring work is completed to mutual satisfaction.

Responsibilities include facilitating communication across auction personnel, coordinating reconditioning services, and educating clients on our products while maintaining safety standards and strong