Customer Experience Specialist — In-Branch Support

RB Global Inc.; Oklahoma City (OK); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health insurance

401K

STD/LTD

Life Insurance/AD&D

Paid holidays

Paid vacations

Job summary

IAA, an RB Global, Inc. company, is seeking Customer Service Representatives to support branches and service centers with outstanding service both in person and across channels.

You will join a team that values collaboration and reliability, handling inquiries, processing orders, maintaining records, and assisting with auction-day preparations. The role emphasizes strong communication, digital literacy, and a professional appearance.

Qualifications

• Excellent communication with customers and teammates.
• Digital literacy and ability to work independently.
• Strong interpersonal and time-management skills.

Responsibilities

• Provide customer support through mail, telephone, and direct personal contact.
• Process orders and enter data into internal systems.
• Reference pricing and delivery information.
• Respond to customer questions and requests.
• Set up and maintain records.
• Perform clerical duties and word processing.
• Prepare paperwork for auction day and secure approvals.
• Assist with other duties around the office.

Skills

Ability to communicate comfortably

Team player

Digital literacy

Time management

Positive attitude

Independent work

Interpersonal skills

Professional appearance

Job description

IAA, an RB Global, Inc. company, is seeking Customer Service Representatives to support branches and service centers with outstanding service both in person and across channels.

You will join a team that values collaboration and reliability, handling inquiries, processing orders, maintaining records, and assisting with auction-day preparations. The role emphasizes strong communication, digital literacy, and a professional appearance.