Customer Service Representative

RB Global Inc.; Little Rock (AR); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Basic life insurance

401k plan with 100% match for the first 4% contributed

15 days PTO annually

Job summary

RB Global Inc. is looking for a Customer Service Representative in Little Rock, Arkansas. The role involves handling inquiries, processing payments, and ensuring excellent customer service while maintaining positive relationships with customers and internal teams.

The ideal candidate should have previous customer service experience, excellent computer skills, and the ability to work well under pressure. Full-time employees are offered a comprehensive benefits package including health insurances, a 401k match, and 15 days of PTO annually.

Qualifications

• Previous work experience where you worked in-person with customers.
• Experience using computers, capable of learning new technology and software.
• Excellent keyboarding skills for data entry.
• Commitment to providing fantastic customer service.
• Ability to maintain a positive attitude in high-pressure situations.
• Friendly, outgoing, patient personality.
• Thrives working as part of a team.

Responsibilities

• Organize keys and documents by our internal coding system.
• Communicate actively with different departments and customers.
• Process payments from successful bidders.
• Provide information about auxiliary services.
• Ensure superior customer service is delivered.
• Support the company's safety commitments.
• Perform other assigned duties.

Skills

Customer service experience

Computer proficiency

Data entry skills

Positive attitude under pressure

Teamwork

Job description

Description

The Customer Service Representative will provide exceptional customer service, answer inquiries, process payments and other sale day activities.

Qualifications

• Previous work experience where you worked in-person with customers.
• Experience using computers, and able to learn to use new technology and software.
• Excellent keyboarding skills for data entry.
• A commitment to providing fantastic customer service.
• Able to work well and maintain a positive attitude in high-pressure situations.
• A friendly, outgoing, patient personality.
• You thrive working as part of team, pitching in wherever you’re needed.

Responsibilities

• Responsible for organizing all keys / organizing and filing documents by our internal coding system and then again by Lot number once we go to Lot. Uploading documents to the web each sale.
• Actively communicate with many different departments and or team’s and customers who sign up equipment when needing documents such as LOLC’s, Purge Documents etc.
• Responsible for processing payments from successful bidders.
• Provide customers with information about auxiliary services.
• Ensure that superior customer service is always delivered to all customers.
• Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers.
• Perform other duties as assigned.

Benefits

RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.

EEO Information

Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted.