Auction Account Operations Specialist

Cox Automotive Canada; Riverside (CA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid time off

Public holidays

Bereavement leave

Volunteer time off

Job summary

Cox Automotive Canada in Riverside, CA is seeking an account liaison to coordinate SLA execution, assist auction vendors and clients, and upsell CAI products. You will act as the primary contact to ensure projects meet client expectations and coordinate with auction personnel and stakeholders across all customer-engagement aspects.

The role emphasizes strong communication, reliability, and a solid grasp of auction services.

Qualifications

• High School Diploma/GED and up to 2 years' experience in a related field with minimum of 1 year in automotive industry or related field.
• Prior experience vehicle reconditioning and or general auto body knowledge is a plus.
• Team-based interpersonal skills.
• Excellent verbal and written skills.
• Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes to meet business requirements.
• Valid Driver's License and safe driving record is required.
• Ability to operate vehicles with standard and automatic transmission is preferred.

Responsibilities

• Provide exceptional customer service skills to ensure client satisfaction.
• Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready and parked on-spot on-time for sale.
• Performs basic client services duties such as monitoring vehicle reconditioning processes, supporting client team, and communicating with stakeholders to ensure smooth auction operations.
• Educates on company products and services.
• With assistance from more senior peers and multiple auction departments, reviews sales lineup vehicles, recommending and coordinating reconditioning services, and conducting condition report and imaging audits to reduce the risk of policy loss and goodwill expense.
• Develops a foundational understanding of auction services concepts and methodologies including but not limited to condition report data and the vehicle inspection process.
• Basic knowledge of computers software including Microsoft Office applications including Outlook, Excel, and other internal business technology platforms.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
• Perform any other duties assigned.

Skills

Customer service

Account liaison

SLA awareness

Upselling

Vendor liaison

Communication

Teamwork

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Cox Automotive Canada in Riverside, CA is seeking an account liaison to coordinate SLA execution, assist auction vendors and clients, and upsell CAI products. You will act as the primary contact to ensure projects meet client expectations and coordinate with auction personnel and stakeholders across all customer-engagement aspects.

The role emphasizes strong communication, reliability, and a solid grasp of auction services.