Client Account & Vehicle Reconditioning Specialist

Cox Automotive Canada; Riverside (CA); On-site; USD 33,000 - 50,000; Full time

Benefits offered by this job

Paid time off

Holiday pay

Bereavement leave

Voting leave

Jury duty leave

Volunteer time off

Military leave

Parental leave

Job summary

Cox Automotive Canada in Riverside, CA is seeking a detail-oriented client service professional to be the primary contact for resolving client issues across accounts, coordinating with auction teams and stakeholders to ensure timely reconditioning and inventory movements.

You will educate clients on auction processes, upsell Manheim/CAI products, review condition reports, and maintain safety and quality standards while upholding all PII policies and internal guidelines.

Qualifications

• High School Diploma/GED and 3 years' experience in a related field.
• OR the right candidate could also have a different combination, such as any level of degree/certification beyond a HS diploma/GED in a related discipline; OR 5 years' experience in a related field.
• Safe drivers needed; valid driver's license required.
• Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes to meet business requirements.

Responsibilities

• Primary point of contact for resolving client issues for accounts ranging from simple to more complex, broad scope accounts, collaborating with auction teams, and various stakeholders.
• Provide exceptional customer service by promptly addressing inquiries and concerns related to vehicle condition and/or discrepancies, fostering positive relationships with both internal and external stakeholders
• Coordinates sale vehicle run processes. Maintains direct communication with other auction departments to ensure appropriate movement and organization of client inventory and timely completion of reconditioning services.
• Builds positive relationships with assigned clients, examines vehicles in the sales lineup to ensure standards and quality, completes estimates for reconditioning services to improve vehicle value, coordinates and approves reconditioning services, and conducts condition reports and imaging audits to reduce the risk of policy loss and goodwill expenses.
• Demonstrates proficient knowledge of condition report data and vehicle inspection process to identify previous paint, auto body repairs, frame damage, PDR, etc.
• Educates and acts as liaison for clients on auction processes and recommends and or upsells Manheim/CAI products and services based on client needs.
• Demonstrates effective prioritization skills, professionalism in client relationships, and assists in resolving client issues promptly and professionally.
• May be responsible for efficiently coordinating redemptions, ensuring proper documentation, complying with all PII policies and procedures, all while delivering exceptional customer service, and resolving any issues with professionalism.
• Maintain strict adherence to Cox standards and guidelines regarding reconditioning services, ensuring consistent quality, and accuracy per client SLA guidelines.
• Proficient knowledge of NAAA guidelines to ensure proper placement of vehicle announcements and or brands.
• Proficiency with computer software including Microsoft Office applications and other internal business platforms.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
• Perform any other duties assigned.

Job description

Cox Automotive Canada in Riverside, CA is seeking a detail-oriented client service professional to be the primary contact for resolving client issues across accounts, coordinating with auction teams and stakeholders to ensure timely reconditioning and inventory movements.

You will educate clients on auction processes, upsell Manheim/CAI products, review condition reports, and maintain safety and quality standards while upholding all PII policies and internal guidelines.