Atrium Concierge: First Impressions Champion

Vance Thompson Vision Clinic Prof L; Cedar Rapids (IA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

PTO

Retirement Contributions

Life Insurance

Disability Insurance

Shoe Allowance

Education Allowance

Wellness Program

Lifestyle Spending Account

Job summary

Vance Thompson Vision is seeking a First Impressions – Atrium Concierge at our Cedar Rapids clinic. You will greet and register patients, coordinate with internal departments, and help maintain a welcoming atrium environment.

You bring strong customer service and communication skills, with a high school diploma optional, and a team-driven attitude. This on-site role includes benefits and opportunities to grow with our patient-centered care team.

Qualifications

• High school diploma or equivalent.
• Prior customer service experience is helpful.
• Ability to communicate clearly and empathetically.

Responsibilities

• Greet and register patients promptly and pleasantly.
• Coordinate with internal departments to address patient needs.
• Handle difficult patient concerns with positive solutions.
• Assist in patient-informed consent process.
• Maintain a clean, welcoming atrium and keep items stocked.
• Collect and verify patient insurance information and demographics.
• Process payments for drops, surgeries, and balances.
• Exceed patient expectations through active listening and empathy.

Skills

Customer service

Communication skills

Teamwork

Positive attitude

Education

High school diploma or equivalent

Job description

Vance Thompson Vision is seeking a First Impressions – Atrium Concierge at our Cedar Rapids clinic. You will greet and register patients, coordinate with internal departments, and help maintain a welcoming atrium environment.

You bring strong customer service and communication skills, with a high school diploma optional, and a team-driven attitude. This on-site role includes benefits and opportunities to grow with our patient-centered care team.